Contact Information
Need help, want to provide feedback, or simply say hello? Feel free to shoot us an email or send a message and we’ll get back to you within 24 hours!
E: support (at) hideawayteaco (dot) com
3/14/2025: OUR EMAIL IS CURRENTLY UNDER MAINTENANCE. PLEASE CONTACT VIA INSTAGRAM. THANK YOU FOR YOUR PATIENCE!
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When can I expect my package?
You can expect to receive your package within 7 business days (if not sooner), and we will notify you via email once your order has been shipped.
Do you ship internationally?
Thank you so much for your interest and support! Currently, we only ship domestically (within the US) and hope to expand in the near future.
What is your return/refund policy?
We do our best to package and ship our products as safely and efficiently as possible. If the received item is damaged or incorrect, please contact us within 48 hours of receipt, and we will remediate by replacing the item or issuing a refund at no cost to the customer.